In late October 2004 Moscow hosted the Global CRM International Business Forum devoted to the technologies for client relations management. The most successful introductions of CRM systems and call-centers in various business areas were represented at the forum. The greatest attention was paid to CRM systems installed in banks, finance and insurance companies, big and small companies.

IFC METROPOL was awarded the Diploma for the Year’s best consultancy project as part of the CRM projects’ competition held by Global CRM International Business Forum.